Business as usual
The Mirage Las Vegas is now owned and operated by Hard Rock International. The Hard Rock brand is recognized globally for delivering unique, top-notch experiences for our guests. Building on the well-known Mirage brand, we have taken steps to further elevate your loyalty program.
We would like to introduce you to Unity by Hard Rock, a global loyalty program unlike any other. Get the recognition you deserve with exclusive tier benefits and incredible rewards while doing what you love at participating Hard Rock Hotels, Cafes, Casinos and more around the world. With Unity, one card becomes your backstage pass to over 100 locations across more than 40 countries. Earn at The Mirage. Dine in Berlin. Stay in the Maldives. These are rewards built around U.
Stay tuned for more exciting updates throughout 2023. We look forward to seeing you soon.
While we strive to provide the most wonderful experience ahead, we recognize this new venture is a work in progress. With that, we assure you that we are going above and beyond to prepare, listen and assist with any potential impacts across our business and integrated systems. We appreciate your patience and understanding, as we are committed to optimizing your experience with us.
Frequently Asked Questions
Get answers to frequently asked questions about The Mirage Las Vegas transition to the Hard Rock family.
General
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Our property will continue to operate as normal for our guests under The Mirage brand and will be going through planning as we prepare for our exciting transformation.
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The newly designed property and construction timelines will be unveiled at the end of next year. Until then, plans are to operate as The Mirage with minimal changes to operations.
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Yes, all your Mirage reservations made before and after the Hard Rock transition will be honored.
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There are no plans to change any of the parking policies currently at The Mirage.
Complimentary self-parking (subject to availability) is a benefit for Legend, Icon and X Unity by Hard Rock members. Don't forget to visit the Unity Player's Club on The Mirage casino floor, present your previous program card, and receive your new Unity card and tier status.
Don't forget to check Unity by Hard Rock to learn more about Mirage-specific benefits.
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There are no plans to change the volcano until construction plans are finalized for the new Hard Rock Hotel & Casino Las Vegas.
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The animals will be relocated to new homes where they will continue to be loved and cared for by well-trained, highly respected animal care professionals and veterinary experts.
Hotel
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If you need to modify your reservation, our Hard Rock Customer Care team is always happy to help. You can reach them at 800.777.6533.
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If you need to modify your reservation, our Hard Rock Customer Care team is always happy to help. You can reach them at 800.777.6533.
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All hotel comp reservations will be honored.
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Mobile check-in and check-out is not currently available. Please see our front desk.
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The reservation number will remain the same. You do not need a new confirmation number.
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Only X Unity members can access the VIP lounge.
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There will be no change in the Resort Fee amount.
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Yes, visit Unity by Hard Rock benefits to learn more about Mirage specific benefits.
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There is no testing on site, however all federal, state, and county regulations, guidelines and directives will be enforced.
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None at this time. To learn more, go to our pet friendly policy page.
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No, all reservations will be honored.
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Yes, all shows will take place as advertised.
Casino
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Hard Rock will honor your booked offer which may include room, free play, resort credit or offer, if applicable.
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We will work diligently to get this up and running as soon as possible. Please check with the Unity Player's Club at the Mirage casino floor for status/availability.
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It will remain, although you will be asked to go to the Cage or Credit office to sign updated documents for Hard Rock International.
Go to our credit page to apply for credit or front-money.
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Your casino hosts will remain the same.
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Past TITO tickets can be redeemed at the Casino Cashier.
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Yes, casino chips will be redeemable.
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You can request your Win/Loss statement online, or visit the Unity Player's Club at The Mirage casino floor.
For Win/Loss statements after December 19, 2022 Hard Rock transition, submit a request online.
For Win/Loss statements prior to the December 19, 2022 Hard Rock transition, go to https://www.mgmresorts.com/en/tax-information.html
Dining
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All restaurants will remain on the current operating schedule.
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No. Restaurant reservations will still be honored.
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You will be able to charge meals at The Mirage to your room at this property only. Meals at other properties cannot be charged to your room at The Mirage
Loyalty
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Mirage patrons can now use their Unity by Hard Rock cards. Please visit the Unity Player's Club at the Mirage Casino floor to get your new Unity loyalty card and request tier match.
As of December 21, 2022, you will be able to activate and log in to your Unity by Hard Rock online accounts.
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Unity™ by Hard Rock is a global loyalty program unlike any other. You can earn and redeem incredible rewards while doing what you love at Seminole Gaming locations and participating Hard Rock Hotels, Cafes, Casinos, and more.
Visit unitybyhardrock.com to learn about the benefits and over 150 participating locations.
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You can use your Unity by Hard Rock card at over 150 participating locations.
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Please visit the Unity Player's Club at the Mirage casino floor to pick up your new Unity by Hard Rock loyalty card and request tier match.
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Please visit the Unity Player's Club at the Mirage casino floor to pick up your new Unity card and request tier match.
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As a Unity member, you will no longer be able to earn or redeem points with other rewards partners for applicable stays at Mirage.
Join Unity by Hard Rock to earn and redeem incredible rewards while doing what you love at over 150 participating locations.
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Yes, you will receive new Unity by Hard Rock rewards when playing and spending at The Mirage.
Offers already booked prior December 19, 2022 will be honored.
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Yes. Visit the Unity Player's Club located on the Mirage casino floor and present your previous program card to receive your new Unity card.
Special Events
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The Big Game will be shown at the Sportsbook, at bars and restaurants and of course in your hotel room.